Global After-Sales Service Excellence at Goodchi Machinery
Guchi Machinery has established an industry-leading global service network with 50+ service centers across key markets in Asia, Africa, and South America. Our 200+ certified engineers provide comprehensive support including 24/7 multilingual technical assistance, IoT-enabled remote diagnostics, and guaranteed 2-hour emergency response in major industrial zones. We maintain extensive inventories of 15,000+ genuine parts to ensure rapid availability, supported by blockchain-based service records for complete transparency.
Our sector-specific solutions include specialized support for mining, agriculture, and municipal operations, with documented 30% reductions in downtime through our OPERATOR+™ training program. The service combines cutting-edge technology like AI-powered predictive maintenance with hands-on expertise, delivering 25% operational efficiency improvements across client fleets. From desert heat to arctic cold, our teams adapt to extreme conditions while maintaining 98% customer retention through our "360° Equipment Care" approach.
"Technology Drives Progress, Service Creates Value" - Guchi looks forward to partnering with you!

24/7 Global Service Network
With 50+ strategically located service centers across Southeast Asia, the Middle East, Africa, and South America, our 200+ certified engineers deliver rapid response:
-
<4-hour onsite support in major industrial zones
-
Multilingual technicians (English/Arabic/Spanish/Portuguese)
-
Predictive maintenance alerts via IoT-enabled equipment
Step 6 process
Cooperation process clear, closely linked together to create a win-win situation
- 1
Requirements Proposal
- 2
Solution Confirmation
- 3
Price Confirmation
- 4
NDA Signing
- 5
Custom Production
- 6
Inspection & Delivery